Responsibilities

• Manage incoming prospective client calls presenting a positive, empathetic, and engaging demeanor at all times.   
• Ensure CRM system is updated timely and with accurate information for potential and current clients.
• Collaborate with the management team on client needs, troubleshooting issues, and client inquiries.
• Responsible for onboarding new clients into the company to ensure their needs are prioritized, they receive the best fit with their personal assistant, and orient them to Pepper’s processes.  
• Support clients by creating a check-in cadence, serving as their first point of contact for any issues, and enhancing their client experience with Pepper’s. 
• Manage company reviews and referrals.
• Responsible for all client invoicing on a monthly basis.
• Attend local networking events to build relationships, promote the Pepper’s brand, and source potential clients. 
• Ensure all administrative tasks are completed timely and accurately.
• Attend local team meetings in the Seattle metro area as needed.

Requirements

• 2+ years experience in customer service or customer management
• 2+ years experience in hospitality, sales, or professional services industry
• Proficient in data management platforms such as Google Suites, HubSpot, etc.
• Experienced in household management preferred
• Driven by caring for others and helping them succeed
• Attentive and active listening skills
• Able to work independently and take initiative
• Excellent written and verbal communication
• Willingness to learn new system management tools and workflows

HOURS OF WORK: 35-40 hours per week.  Monday-Friday, 9 am - 5 pm.

COMPENSATION & BENEFITS:

• Salary: $50,000-$60,000
• New Client Bonus (up to 15%)
• W-2 employee
• Paid time off
• Paid sick leave
• Major Holidays off
• 401K matching
• Technology stipend
• Healthcare stipend